Privacy Statement

Realty Options Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

What Personal Information We Collect

We may collect the following types of personal information:

• Name, address, and contact details (phone, email)
• Date of birth
• Identification documents (e.g., driver's licence, passport)
• Property ownership and tenancy details
• Employment and financial details (for rental or sales applications)
• Information required to comply with legal obligations (e.g., AML/CTF laws)
• Any other information you provide to us or authorise us to collect

How We Collect Your Information

We may collect your personal information:

• Directly from you (e.g., through application forms, online enquiries, phone calls)
• From third parties (e.g., property owners, referees, credit agencies, government bodies)
• Through your interactions with our website or digital platforms
• When you attend property inspections or open homes
• We only collect personal information by lawful and fair means.

Why We Collect Your Information

We collect your personal information for purposes including:

• Facilitating property sales, purchases, leasing, and management
• Verifying your identity
• Responding to your enquiries and providing customer support
• Marketing our services to you (unless you opt out)
• Conducting background or credit checks where authorised
• Complying with legal obligations, including under real estate and tenancy laws

Disclosure of Personal Information

We may disclose your personal information to:

• Property owners, tenants, landlords, buyers, and sellers
• Service providers such as tradespeople, cleaners, and photographers
• Government agencies (e.g., NSW Fair Trading, ATO) as required
• Professional advisers (e.g., accountants, legal advisers)
• Third-party platforms or software providers used for business operations
• Credit reporting bodies (where applicable)

Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secured physical premises
• Password-protected databases
• Staff training on privacy obligations
• However, no system is completely secure, and we cannot guarantee the absolute security of your personal information.

Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request that we correct any inaccurate or incomplete information
• To make a request, please contact us using the details below. We may require proof of identity and will respond within a reasonable timeframe.

 Marketing

We may use your personal information to contact you with updates or promotional material related to our services. You can opt out at any time by contacting us or using the unsubscribe function in our communications.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience. You can configure your browser to reject cookies, but this may affect website functionality.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. We take complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website and effective from the date stated at the top of the policy.

Contact Us

Realty Options Pty Ltd
34/12-14 Waratah Stret Mona Vale NSW 2103
Phone: 02 9979 1688

Email: admin@realtyoptions.com.au

Website: www.realtyoptions.com.au